Frequently Asked Questions
What are the requirements to become a wholesale customer?
- Vendor Permit/ Business registration / Business License
- Items purchased are for resale or business purposes
- Click on Wholesale for more information
Our store is at 210 Colonnade Rd. S. Unit 12B, Ottawa Ontario K2E 7L5
Do you have a minimum order?
There are no minimums at Canada Beading Supply. We do have small order handling fees for orders under $100.00.
What forms of payment do you accept?
VISA, MC, AMEX, business cheques, COD and e-mail transfers. In store we also accept debit and cash.
How long does it take to ship an order and what are your shipping charges?
Our goal is a less than 48 hour turn around, usually shipping the same day we receive your order. We notify customers if we cannot ship within 48 hours. Within Canada we ship Canada Post. They can get orders to our customers in about one day depending on the service you choose.
For International orders, we ship the most cost effective way and charge our actual costs.
What is your return policy?
No returns, exchange only. Exchanges must be pre-authorized within 7 days of receipt of your order. Exchanges after 7 days will be subject to a 20% restocking fee. We do not accept exchanges after one month. Goods being exchanged must be in their original condition. No returns/exchanges are accepted on cut items like chain or cording unless we have made the error. You will be credited on a gift card for the value of the goods and, if the mistake is ours, we will also cover the return shipping costs.
What are the store hours?
Monday to Saturday
9:00am to 5:00pm Eastern Standard Time
How can I order?
Online Shopping Cart - Click Here
E-mail
orders@canbead.com
Phone
1 (800) 291-6668
Fax
1 (800) 639-6660
Mail
Canada Beading Supply Ltd.
210 Colonnade Rd. S. Unit 12-B
Ottawa, ON K2E 7L5
How do I become a customer?
Anyone can be our customer. Just start shopping online, or come to the showroom and shop!
What happens to items not in stock when I place my order?
Backorders totalling $50.00 per order will be kept on file and sent at our expense as soon as the good are received. Items on backorder more than 30 days should be re-ordered with your next order. Merchandise valued at less than $50.00 will still be indicated on your order so that you will know what is unavailable and which you may want to include on a subsequent order.
